General
Incoming calls when app in background
Introduction To save battery on your mobile phone, Kasookoo app snoozes in the background when you are not using it. It wakes up whenever you open it to make a call or to send a message. Whenever you have an incoming call, the Kasookoo network wakes ...
Upgrading to Unlimited
Go to "Home" and select "Users" Find the arrows button under "Action": Click on the arrows. Under "Unlimited user" click on "Change user type": In the next screen, enter your card details, and it is done.
Knowing which phone number the caller has dialed
In order to see which number your incoming callers have dialed, please go to "Home" and then "Phone numbers" Click on "Add tag". Enter a short name for this number and click on the tick sign. Your tag is setup for this number. So when people call you ...
Setting up your primary number to call from
Go to "Home", then "Phone numbers" Click on "Set primary" in order to change your primary number. All your outgoing calls will now be made from this number and will be displayed on the screen of the receiver.
How to set up the virtual receptionist
- Go to the home page and click on "Virtual Receptionist". - Under "Greetings", enter the text that you want your customers to hear first when they call you: - Under "Unique extension dialing" select yes if you would like the caller to be able to ...
Redirect calls to voicemail
Log in to the admin portal. Click on "Settings" Scroll down to "Teams". If you have set up Team settings, select the drop down menu next to the blue phone and select "Take a voice message". Repeat for all teams: If you have not set up teams, go to ...
Quick Start Guide
Once you have signed up for an account, you will receive an email. Please remember that the administrator email and password you choose when signing up is the password to log in to the admin portal online. You will get separate login details by email ...
How to see your call analytics
1. Click on the "Home" tab 2. Click on "Call statistics" 3. Click on "This week" to change the time scale. Click on the graph icon to change to a bar chart.
Making and receiving calls
via your mobile phone: 1. Open your Kasookoo app 2. Press the keypad icon 3. Enter the number 4. Press call Alternatively through your contact list: 1. Press the contact icon 2. Press the contact you wish to call 3. Press call via your desktop ...
How to set up welcome greeting
In the "Home" tab, click "Settings". In the "Greetings" section, type the greeting that you would like: Go to the bottom of the page and click "Save".
How to listen to your Voice messages
1. Login to the administrator portal 2. Click on "Voicemail" on the top bar: 3. Click play on whichever voicemail you want to hear.