Incoming calls when app in background

Incoming calls when app in background


To save battery on your mobile phone, Kasookoo app snoozes in the background when you are not using it. It wakes up whenever you open it to make a call or to send a message. Whenever you have an incoming call, the Kasookoo network wakes up your app by sending it a notification. As soon as it awakes, the app starts ringing and you can receive the call. Simple!
On some mobile phones, Kasookoo may require your permission for this to work. Your app may not be able to notify you of an incoming call if this permission is not in place. If you are seeing a missed call when you open the app and notice that your phone did not ring when the call was received, you may need to perform checks 1 to 4 and take corrective actions as listed below.

Once you have made the changes, do not forget to test by coming out of Kasookoo app and call yourself to make sure that the app is ringing. 

Checks to Run

Check-1: Turn off Software Battery Optimizations

Disable Adaptive Battery by heading to Settings -> Battery and setting it to OFF for Kasookoo APP.

OR, Settings -> Apps & Notifications -> Kasookoo -> Advanced -> Battery -> Battery optimization

Check-2: Check If Background Data Is Enabled

Turn on background data under Settings -> Apps & Notifications -> Kasookoo -> Data Usage -> Background Data.

Check-3: Allow Kasookoo to work in the background from:

Settings -> Apps & Notifications -> Kasookoo -> Battery –Background Restriction.

Check-4: Turn off the Data Saver mode

Go to Settings -> Network & internet -> Data Usage -> Data Saver to check it.

Huawei mobile settings

Follow the instructions for the Huawei mobile phones in this video

Techno mobile settings

Follow the instructions for the Techno mobile phones in this video

Nokia mobile settings

Follow the instructions for the Nokia mobile phones in this video

    • Related Articles

    • Making and receiving calls

      via your mobile phone: 1. Open your Kasookoo app 2. Press the keypad icon 3. Enter the number 4. Press call Alternatively through your contact list: 1. Press the contact icon 2. Press the contact you wish to call 3. Press call via your desktop ...
    • Redirect calls to voicemail

      Log in to the admin portal. Click on "Settings" Scroll down to "Teams". If you have set up Team settings, select the drop down menu next to the blue phone and select "Take a voice message". Repeat for all teams: If you have not set up teams, go to ...
    • Quick Start Guide

      Once you have signed up for an account, you will receive an email. Please remember that the administrator email and password you choose when signing up is the password to log in to the admin portal online. You will get separate login details by email ...
    • Setting up your primary number to call from

      Go to "Home", then "Phone numbers" Click on "Set primary" in order to change your primary number. All your outgoing calls will now be made from this number and will be displayed on the screen of the receiver.
    • Knowing which phone number the caller has dialed

      In order to see which number your incoming callers have dialed, please go to "Home" and then "Phone numbers" Click on "Add tag". Enter a short name for this number and click on the tick sign. Your tag is setup for this number. So when people call you ...